To be considered for the role, you must meet the below requirements:

• Completed Degree or Honors (12+3 equivalent) in a relevant field of study.
• 8+ years of experience in In-Flight Services/In-flight Administration, or experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
• Proven experience in managing teams and leading quality assurance initiatives.
• In-depth exposure to quality assurance processes, with a focus on learning and development.
• Strong understanding of quality management systems and evaluation processes.
• Strong verbal and written communication skills to engage with team members and stakeholders.
• Ability to identify areas for improvement in training content and delivery.
• Ability to suggest practical solutions to enhance training effectiveness and quality.
• Familiarity with learning management systems (LMS), data analysis tools, and training delivery software.
• Comprehensive understanding of industry regulations and compliance requirements.